FAQs

Last Updated: January 2026

1. What products does Cheervt sell?

Cheervt specializes in everyday fashion essentials, including:

  • Denim shirts
  • Hoodies
  • Jeans

Our products are designed to be comfortable, versatile, and suitable for daily wear.

2. Where is Cheervt located?

Our business address is:

2909 Sherwood Dr SE
Olympia, WA 98501
United States

We operate as an online store and serve customers primarily across the United States.

3. How long does order processing take?

All orders are processed within 1 business day. This includes:

  • Order verification
  • Packing
  • Preparation for shipment

Orders placed on weekends or holidays are processed on the next business day.

4. How long does shipping take?

Estimated delivery times are as follows:

  • Handling Time: 1 Business Day
  • Transit Time: 2–6 Business Days
  • Total Estimated Delivery: 3–7 Business Days

Shipping services are provided through USPS, UPS, and FedEx.

5. How much does shipping cost?

Standard Shipping is offered at a $6.99 flat rate. The shipping cost is clearly displayed at checkout before payment is completed.

6. What payment methods do you accept?

We currently accept the following secure payment methods:

  • PayPal
  • Venmo

All payments are processed securely through trusted third-party payment providers.

7. What is your return policy?

Eligible merchandise may be returned within 90 days from the date of delivery. Returned items must be:

  • Unworn
  • Unwashed
  • In original condition

Once your return is received and inspected, we will proceed with the refund.

8. Are refunds issued with any fees?

No. Cheervt offers refunds with NO restocking fees, NO processing fees, and NO hidden charges. Approved refunds are issued in full to the original payment method.

9. How long does it take to receive my refund?

Refunds are processed within up to 10 business days after we receive and inspect your return. Please note that your payment provider may take additional time to reflect the refund.

10. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and include:

  • Your order number
  • Clear photos of the issue

We will resolve the issue promptly by offering a replacement or a full refund at no additional cost.

11. Can I cancel or change my order?

Orders can only be modified or canceled before they are processed. Once an order has been shipped, it cannot be changed or canceled. Please contact us immediately if you need assistance.

12. How can I contact Cheervt customer support?

Email: support@cheervt.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

For faster assistance, please include your order number in your message.

13. Is my personal and payment information secure?

Yes. All transactions on cheervt.com are protected using secure encryption technology. Payment details are handled directly by trusted providers, and we do not store financial information.

14. Will this FAQ page be updated?

Yes. Cheervt reserves the right to update this FAQ page at any time to reflect changes in policies, services, or operations. Updates take effect immediately upon publication.

Cheervt — simple answers, honest policies, trusted service.